This week’s or should we say month’s (it is already a month from our previous CC-article) Compensation Clinic-case comes from my two stays in Mexico City late December and early January.

Compensation Clinic Mexico City

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You can access Sofitel Mexico City’s website here and St Regis here.

Here’s what went wrong:

St Regis

  • The lobby resembled a bus station with bags stored everywhere.
  • Concierge couldn’t get us a reservation to preferred restaurant and suggested we visit another that turned out to be substandard.
  • First assigned suite was on the fourth floor with ZERO views.
  • Butler (why they even call them butlers when they cannot provide simple service) forgot to move Stars-amenities for the new suite even after request.
  • Sabering event was a disaster and done by a 12-year-old kid.
  • The table at breakfast was not properly cleaned. Food scraps all over the place.

Sofitel Mexico City

  • Key card stopped working at noon.
  • Housekeeping knocking at the door and walked in when the DND light was on.
  • Service at the club lounge soso.
  • Price on Accor’s website $400 when Orbitz was selling the hotel for $230.
  • Junior suite was, in reality, a deluxe room.
  • And I cannot stand hotels that force you to switch elevators to get to your floor. Waste of time.

Conclusion

Here comes the best part. I did not ask for compensation of any sort at these two hotels.

When I was checking out from the Sofitel, I found that they had comped the stay, and I only paid for the limited F&B that I had charged back to the room.

St Regis Mexico City again didn’t request or expect, deposited 50,000 Marriott Bonvoy points to my account.

Sofitel Mexico City issues were likely due it to being just opened when I stayed there in early January. I am not sure, however, what to think about this St. Regis, where I have had pleasant stays previously. It is turning to an average Marriott.

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