RYANAIR passengers are being hit with expensive price hikes when trying to rebook their cancelled flights – and finding new flights much cheaper.
The airline has waived their change fees, but when trying to rebook their flights, are being charged much more.
Ryanair passengers are facing more expensive flights when rebooking[/caption]
The change fee, which starts from £35, was removed earlier this month as travellers faced massive travel disruptions by grounded flights.
However, some holidaymakers have found the new flights cost more than buying a new ticket, with some up to £80 more expensive.
One passenger told Which? how, when trying to rebook their Dublin to Malaga flight, was given a rebooking fare of €136.99 (£125).
After checking the Ryanair website for the same time and date, it cost just €48.99 (£45).
Another traveller found the changed fare cost £98.99 for a rebooked flight from Alicante to Manchester while a new flight was £51.99.
Passengers are able to find the cheaper flights if not rebooking on the website[/caption]
However, Ryanair are not allowing passengers to get a refund if they want to cancel their flight, meaning passengers will be left out of pocket if they book the new fares themselves.
More than 90 per cent of Ryanair planes are now grounded, with the remaining aircraft used to provide repatriation and rescue flights for various EU Governments.
Rory Boland, Editor of Which? Travel, said: “Airlines are right to be offering the option to rebook flights during this period of uncertainty, but Ryanair seemingly inflating its prices for passengers who have no other option than to rebook following worldwide travel restrictions is simply unacceptable.
“The regulator must monitor to ensure airlines are not implementing harmful sales and pricing practices during the coronavirus outbreak, and be ready to clamp down on any that are found to be taking advantage of customers who have been left vulnerable as a result.”
Sun Online Travel contacted Ryanair for comment.
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The airline has said it isn’t expecting to operate flights in either April or May – starting up again in June at the earliest.
They said: “The experience in China suggests a 3-month period for the spread of the virus to be contained and reduced.
“We do not expect to operate flights during the months of April and May at this time, but this will clearly depend on government advice.”
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